{"text_format":"3","workbook":"xlsx","n_sheets":8,"sheets":["URG","QUIROF","HOSPIT","UCIN","UCI","TOTAL","GESTANTES","FAMILIARES"],"not_rendered":{"images":1},"read":"whole","date_system":"1900"}

{"sheet":"URG","index":0,"n_rows":40,"n_cols":44,"rows_kept":40,"merged":[[0,0,4,43],[5,0,7,43],[8,0,9,1],[8,2,9,2],[8,3,9,3],[8,4,9,4],[8,5,9,5],[8,6,9,6],[8,7,9,7],[8,8,9,8],[8,9,9,9],[8,10,9,10],[8,11,9,11],[8,12,9,12],[8,13,9,13],[8,14,9,14],[8,15,9,15],[8,16,9,16],[8,17,9,17],[8,18,9,18],[8,19,9,19],[8,20,9,20],[8,21,9,21],[8,22,9,22],[8,23,9,23],[8,24,9,24],[8,25,9,25],[8,26,9,26],[8,27,9,27],[8,28,9,28],[8,29,9,29],[8,30,9,30],[8,31,9,31],[8,32,9,32],[8,33,9,33],[8,34,9,34],[8,35,9,35],[8,36,9,36],[8,37,9,37],[8,38,9,38],[8,39,9,39],[8,40,9,40],[8,41,9,41],[8,42,9,42],[8,43,9,43],[10,0,16,0],[17,0,20,0],[21,0,25,0],[26,0,30,0],[35,0,38,43],[39,0,39,43]]}
["ENCUESTA DE SATISFACCION DE LOS USUARIOS \nTABULACION DE DATOS "]
[]
[]
[]
[]
["PERIODO:     OCTUBRE 2020                                                                                SERVICIO: HOSPITALIZACION "]
[]
[]
[null,null,1,2,3,4,5,6,7,8,9,10,11,12,13,14,15,16,17,18,19,20,21,22,23,24,25,26,27,28,29,30,31,32,33,34,35,36,37,38,39,40,41,"TOTAL"]
[]
["FIABILIDAD ","La atención recibida por el personal administrativo es:  (Vigilantes, Orientadores, Secretarias, Facturadores,) ",100,100,100,100,100,100,75,75,75,75,75,75,75,75,75,100,100,100,75,75,100,100,75,75,75,100,75,100,100,75,100,75,100,100,75,100,100,100,100,100,100,{"$f":"AVERAGE(C11:AQ11)","v":{"v":89.02439024390245,"d":"89"}}]
[null,"La atención recibida por el personal asistencial es:(Médicos, enfermeras, terapeutas, nutrición, aseo)",100,100,100,100,100,100,75,75,75,75,75,75,75,75,75,100,100,100,75,75,75,100,75,75,75,100,75,100,75,75,100,75,100,100,75,100,100,100,100,100,100,{"v":87.8048780487805,"d":"88"}]
[null,"La oportunidad en la atención recibida es: (al ingreso, valoración, aplicación de medicamentos, terapias, curaciones, etc.)",100,100,100,100,100,75,75,75,75,75,75,75,75,75,75,75,100,100,75,75,100,75,75,75,75,75,75,100,75,75,100,75,100,100,75,100,100,100,100,100,100,{"v":85.97560975609755,"d":"86"}]
[null,"La claridad de la información que le brindó el personal es: (requisitos para la atención, horarios de atención, de visitas, restricciones)",100,100,100,100,100,75,75,75,75,75,75,75,75,75,75,75,100,75,75,75,100,75,75,75,75,75,75,100,75,75,100,75,100,100,75,100,100,100,100,100,100,{"v":85.36585365853658,"d":"85"}]
[null,"La claridad de la información brindada por el médico tratante sobre su enfermedad, riesgos  y tratamiento a realizar es:",100,100,100,100,100,100,75,75,75,75,75,75,75,75,75,75,100,100,75,75,75,75,75,75,75,75,75,100,75,75,100,75,100,100,75,100,100,100,100,100,100,{"v":85.97560975609755,"d":"86"}]
[null,"La presentación del personal que lo atiende es: (Uso de escarapela  de identificación, utiliza elementos de protección personal: guantes, tapabocas, bata, gorro, etc.)",100,100,100,100,100,75,75,75,75,75,75,75,75,75,75,100,100,75,75,75,75,75,75,75,75,75,75,100,75,75,100,75,100,100,75,100,100,100,100,100,100,{"v":85.36585365853658,"d":"85"}]
[null,null,{"$f":"AVERAGE(C11:C16)","v":100},{"$f":"AVERAGE(D11:D16)","v":100},100,100,100,87.5,75,75,75,75,75,75,75,75,75,87.5,100,91.66666666666667,75,75,87.5,83.33333333333333,{"$f":"AVERAGE(Y11:Y16)","v":75},{"$f":"AVERAGE(Z11:Z16)","v":75},75,83.33333333333333,75,100,79.16666666666667,75,100,75,100,100,75,100,100,100,100,100,100,{"$f":"AVERAGE(AR11:AR16)","v":{"v":86.58536585365853,"d":"87"}}]
["ELEMENTOS TANGIBLES","La comodidad y el aseo de las instalaciones: habitaciones ,  consultorios,  baños, equipos médicos, la ropa de cama,  y mobiliario es:",100,100,100,100,100,75,75,75,75,75,75,75,75,75,75,100,100,100,75,75,100,75,75,75,75,75,75,100,75,75,75,75,75,75,75,100,100,100,100,100,100,{"$f":"AVERAGE(C18:AQ18)","v":{"v":84.7560975609756,"d":"85"}}]
[null,"La alimentación brindada al paciente de acuerdo a su necesidad es:",100,100,100,100,100,75,75,75,75,75,75,75,75,75,75,null,75,100,null,null,100,100,null,75,75,75,75,{"$nulls":3},100,null,75,100,null,100,100,100,100,100,100,{"$f":"AVERAGE(C19:AQ19)","v":{"v":87.5,"d":"88"}}]
[null,"El silencio percibido en el servicio es: ",100,100,100,100,100,75,75,75,75,75,75,75,75,75,75,100,100,100,75,75,100,75,50,50,75,75,75,100,75,75,100,75,75,100,75,100,100,100,100,100,100,{"$f":"AVERAGE(C20:AQ20)","v":{"v":84.7560975609756,"d":"85"}}]
[null,null,{"$f":"AVERAGE(C18:C20)","v":100},100,100,100,100,75,75,75,75,75,75,75,75,75,75,100,91.66666666666667,100,75,75,100,83.33333333333333,62.5,66.66666666666667,75,75,{"$f":"AVERAGE(AC18:AC20)","v":75},{"$f":"AVERAGE(AD18:AD20)","v":100},{"$f":"AVERAGE(AE18:AE20)","v":75},75,91.66666666666667,75,75,91.66666666666667,75,100,100,100,100,100,100,{"v":85.67073170731707,"d":"86"}]
["EMPATIA ","El trato brindado por el personal en su atención es: (una atención con respeto, amabilidad, saludo e interés por servirle)",100,100,100,100,100,75,75,75,75,75,75,75,75,75,75,100,75,100,75,75,75,75,75,75,75,75,100,100,75,75,100,75,100,100,50,100,100,100,100,100,100,{"$f":"AVERAGE(C22:AQ22)","v":{"v":85.36585365853658,"d":"85"}}]
[null,"La privacidad durante su atención es: (Cierre de puertas y cortinas, sin presencia de personas ajenas)",100,100,100,100,100,75,75,75,75,75,75,75,75,75,75,75,75,100,75,75,75,75,75,75,75,100,100,100,50,75,100,75,100,100,50,100,100,100,100,100,100,{"$f":"AVERAGE(C23:AQ23)","v":{"v":84.7560975609756,"d":"85"}}]
[null,"La claridad de la información sobre los Derecho y Deberes que usted tiene como usuario es: ",100,100,100,100,100,75,75,75,75,75,75,75,75,75,75,75,50,100,75,75,100,75,75,75,75,100,75,75,75,75,100,75,100,100,75,100,100,100,100,100,100,{"$f":"AVERAGE(C24:AQ24)","v":{"v":84.7560975609756,"d":"85"}}]
[null,"La agilidad del personal para ayudarle a resolver sus inquietudes es: (Respuesta al llamado del timbre, solicitud de información, aseo y mantenimiento). ",100,100,100,100,100,75,75,75,75,75,75,75,75,75,75,100,75,100,75,75,100,75,75,75,75,75,75,100,75,75,75,75,100,100,75,100,100,100,100,100,100,{"$f":"AVERAGE(C25:AQ25)","v":{"v":85.36585365853658,"d":"85"}}]
[null,null,{"$f":"AVERAGE(C22:C25)","v":100},{"$f":"AVERAGE(D22:D25)","v":100},{"$f":"AVERAGE(E22:E25)","v":100},100,100,75,75,75,75,75,75,75,75,75,75,87.5,68.75,100,75,75,87.5,75,{"$f":"AVERAGE(Y22:Y25)","v":75},{"$f":"AVERAGE(Z22:Z25)","v":75},{"$f":"AVERAGE(AA22:AA25)","v":75},87.5,87.5,93.75,68.75,75,93.75,75,100,100,62.5,100,100,100,100,100,100,{"$f":"AVERAGE(AR22:AR25)","v":{"v":85.0609756097561,"d":"85"}}]
["SEGURIDAD","El cuidado frente a la identificación del paciente es: (En cada atención, verifican su nombre, apellido y documento de identidad)",100,100,100,100,100,75,75,75,75,75,75,75,75,75,75,100,75,75,75,75,75,75,75,75,75,75,100,100,75,75,75,75,100,100,75,100,100,100,100,100,100,{"$f":"AVERAGE(C27:AQ27)","v":{"v":84.7560975609756,"d":"85"}}]
[null,"La claridad  de la información para presentar una Petición, Queja, Reclamo o Sugerencia es:",100,100,100,100,100,100,75,75,75,75,75,75,75,75,75,100,100,100,75,75,50,75,75,75,75,50,75,75,75,75,100,75,100,75,50,100,100,100,100,100,100,{"$f":"AVERAGE(C28:AQ28)","v":{"v":83.53658536585365,"d":"84"}}]
[null,"La claridad sobre las  instrucciones para la disposición correcta de la basura es:",100,100,100,100,100,75,75,75,75,75,75,75,75,75,75,75,75,100,75,75,100,75,75,75,75,75,100,100,75,50,100,75,75,100,75,100,100,100,100,100,100,{"$f":"AVERAGE(C29:AQ29)","v":{"v":84.7560975609756,"d":"85"}}]
[null,"La claridad sobre la importancia de lavarse muy bien las manos y cómo hacerlo es: ",100,100,100,100,100,75,75,75,75,75,75,75,75,75,75,50,75,75,75,75,100,75,75,75,75,75,100,100,75,75,100,75,75,100,75,100,100,100,100,100,100,{"$f":"AVERAGE(C30:AQ30)","v":{"v":84.14634146341463,"d":"84"}}]
[null,"La claridad sobre qué hacer, cómo salir y a dónde dirigirse en caso de una emergencia es: (terremoto, atentado, incendio, fuga de gas, etc.)",100,100,100,100,75,50,75,75,75,75,75,75,75,75,75,100,75,100,75,75,75,50,75,75,75,75,75,100,75,75,100,75,100,75,100,100,100,100,100,100,100,{"$f":"AVERAGE(C31:AQ31)","v":{"v":83.53658536585365,"d":"84"}}]
[null,null,{"$f":"AVERAGE(C27:C31)","v":100},{"$f":"AVERAGE(D27:D31)","v":100},100,100,95,75,75,75,75,75,75,75,75,75,75,85,80,90,75,75,80,70,{"$f":"AVERAGE(Y27:Y31)","v":75},{"$f":"AVERAGE(Z27:Z31)","v":75},75,70,90,95,75,70,95,75,90,90,75,100,100,100,100,100,100,{"$f":"AVERAGE(AR27:AR31)","v":{"v":84.14634146341464,"d":"84"}}]
[null,"TOTAL ",{"$f":"(C17+C21+C26+C32)/4","v":100},100,100,100,98.75,78.125,75,75,75,75,75,75,75,75,75,90,85.10416666666667,95.41666666666667,75,75,88.75,77.91666666666666,71.875,72.91666666666667,75,78.95833333333333,81.875,97.1875,74.47916666666667,73.75,95.10416666666667,75,{"$f":"(AI17+AI21+AI26+AI32)/4","v":91.25},95.41666666666667,71.875,100,100,100,100,100,100,{"v":85.3658536585366,"d":"85.37"}]
[null,"VALORES: "]
[null,"  MUY BUENA= 100               BUENA = 75                REGULAR = 50                MALA = 25             MUY MALA = 0   "]
["\nEN TERMINOS GENERALES, LA ATENCIÓN QUE USTED RECIBIO FUE:\n    MUY BUENA     __27__        BUENA     _11___          REGULAR     __3__          MALA     ____           MUY MALA     ____         NO RESPONDE ___"]
[]
[]
[]
["\nRECOMENDARIA A FAMILIARES O AMIGOS EL SERVICIO EN ESTA INSTITUCIÓN?\nDEFINITIVAMENTE SI  __26__ PROBABLEMENTE SI _10___   DEFINITIVAMENTE NO ____    PROBABLEMENTE NO ____   NO RESPONDE  __5__\n"]

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["ENCUESTA DE SATISFACCION DE LOS USUARIOS \nTABULACION DE DATOS "]
[]
[]
[]
[]
["PERIODO:   OCTUBRE  2020                                                                                SERVICIO: QUIROFANO"]
[]
[null,null,1,2,3,4,5,6,7,8,9,10,11,12,13,14,15,16,17,18,19,20,21,22,23,24,25,26,27,28,29,30,31,32,33,34,35,36,37,"TOTAL"]
[]
["FIABILIDAD ","La atención recibida por el personal administrativo es:  (Vigilantes, Orientadores, Secretarias, Facturadores,) ",100,100,100,100,100,100,100,100,100,100,100,100,100,100,100,100,100,100,100,100,75,75,75,75,75,75,75,75,75,75,75,75,100,75,75,100,75,{"$f":"AVERAGE(C10:AM10)","v":{"v":89.86486486486487,"d":"90"}}]
[null,"La atención recibida por el personal asistencial es:(Médicos, enfermeras, terapeutas, nutrición, aseo)",100,100,100,100,100,100,100,100,100,100,100,100,100,100,100,100,100,100,100,100,75,75,75,75,75,75,75,75,75,75,75,75,75,75,75,100,75,{"v":89.1891891891892,"d":"89"}]
[null,"La oportunidad en la atención recibida es: (al ingreso, valoración, aplicación de medicamentos, terapias, curaciones, etc.)",100,100,100,100,100,100,100,100,100,100,100,100,100,100,100,100,100,100,100,100,75,75,75,75,75,75,75,75,75,75,75,75,50,50,50,100,75,{"v":87.16216216216216,"d":"87"}]
[null,"La claridad de la información que le brindó el personal es: (requisitos para la atención, horarios de atención, de visitas, restricciones)",100,100,100,100,100,100,100,100,100,100,100,100,100,100,100,100,100,100,100,100,75,75,75,75,75,75,75,75,75,75,75,75,100,50,75,100,75,{"v":89.1891891891892,"d":"89"}]
[null,"La claridad de la información brindada por el médico tratante sobre su enfermedad, riesgos  y tratamiento a realizar es:",100,100,100,100,100,100,100,100,100,100,100,100,100,100,100,100,100,100,100,100,75,75,75,75,75,75,75,75,75,75,75,75,75,50,75,75,75,{"v":87.83783783783784,"d":"88"}]
[null,"La presentación del personal que lo atiende es: (Uso de escarapela  de identificación, utiliza elementos de protección personal: guantes, tapabocas, bata, gorro, etc.)",100,100,100,100,100,100,100,100,100,100,100,100,100,100,100,100,100,100,100,100,75,75,75,75,75,75,75,75,75,75,75,75,75,75,75,100,75,{"v":89.1891891891892,"d":"89"}]
[null,null,{"$f":"AVERAGE(C10:C15)","v":100},{"$f":"AVERAGE(D10:D15)","v":100},100,100,100,100,100,100,100,100,100,100,100,100,100,100,100,100,{"$f":"AVERAGE(U10:U15)","v":100},100,75,75,75,75,75,75,75,75,75,75,75,75,79.16666666666667,62.5,70.83333333333333,95.83333333333333,75,{"v":88.73873873873875,"d":"89"}]
["ELEMENTOS TANGIBLES","La comodidad y el aseo de las instalaciones: habitaciones ,  consultorios,  baños, equipos médicos, la ropa de cama,  y mobiliario es:",100,100,100,100,100,100,100,100,100,75,50,100,75,100,100,100,50,100,100,100,75,75,75,75,75,75,75,75,75,75,75,75,50,50,50,75,75,{"v":82.43243243243244,"d":"82"}]
[null,"La alimentación brindada al paciente de acuerdo a su necesidad es:",100,100,100,100,100,null,100,100,100,75,75,100,75,null,null,100,100,100,100,75,75,75,75,75,75,75,75,75,75,75,75,75,50,50,75,75,75,{"v":83.08823529411765,"d":"83"}]
[null,"El silencio percibido en el servicio es: ",100,100,100,100,100,100,100,100,100,75,50,100,100,100,100,100,75,100,100,75,75,75,75,75,75,75,75,75,75,75,75,75,50,50,75,75,75,{"v":83.78378378378379,"d":"84"}]
[null,null,{"$f":"AVERAGE(C17:C19)","v":100},{"$f":"AVERAGE(D17:D19)","v":100},100,100,100,100,100,100,100,75,58.333333333333336,100,83.33333333333333,100,100,100,75,100,{"$f":"AVERAGE(U17:U19)","v":100},83.33333333333333,75,75,75,75,75,75,75,75,75,75,75,75,50,50,66.66666666666667,75,75,{"v":83.55855855855856,"d":"84"}]
["EMPATIA ","El trato brindado por el personal en su atención es: (una atención con respeto, amabilidad, saludo e interés por servirle)",100,100,100,100,100,100,100,100,100,100,100,100,100,100,100,100,100,100,100,100,75,75,75,75,75,75,75,75,75,75,75,75,75,75,75,100,75,{"v":89.1891891891892,"d":"89"}]
[null,"La privacidad durante su atención es: (Cierre de puertas y cortinas, sin presencia de personas ajenas)",100,100,100,100,100,100,100,100,100,100,100,100,100,100,100,100,100,100,100,75,75,75,75,75,75,75,75,75,75,75,75,75,50,50,50,75,75,{"v":85.8108108108108,"d":"86"}]
[null,"La claridad de la información sobre los Derecho y Deberes que usted tiene como usuario es: ",100,100,100,100,100,100,100,100,100,75,100,50,100,50,50,100,100,100,50,100,75,75,75,75,75,75,75,75,75,75,75,75,50,50,50,75,75,{"v":80.4054054054054,"d":"80"}]
[null,"La agilidad del personal para ayudarle a resolver sus inquietudes es: (Respuesta al llamado del timbre, solicitud de información, aseo y mantenimiento). ",100,100,100,100,100,100,100,100,100,100,100,100,75,100,100,100,100,100,100,100,75,75,75,75,75,75,75,75,75,75,75,75,75,50,75,100,75,{"v":87.83783783783784,"d":"88"}]
[null,null,{"$f":"AVERAGE(C21:C24)","v":100},{"$f":"AVERAGE(D21:D24)","v":100},100,100,100,100,100,100,100,93.75,100,87.5,93.75,87.5,87.5,100,100,100,{"$f":"AVERAGE(U21:U24)","v":87.5},93.75,75,75,75,75,75,75,75,75,75,75,75,75,62.5,56.25,62.5,87.5,75,{"v":85.8108108108108,"d":"86"}]
["SEGURIDAD","El cuidado frente a la identificación del paciente es: (En cada atención, verifican su nombre, apellido y documento de identidad)",100,100,100,100,100,100,100,100,100,100,100,100,100,100,100,100,100,100,100,100,75,75,75,75,75,75,75,75,75,75,75,75,100,75,75,100,75,{"v":89.86486486486487,"d":"90"}]
[null,"La claridad  de la información para presentar una Petición, Queja, Reclamo o Sugerencia es:",100,100,100,100,100,100,75,100,100,75,50,100,75,50,50,75,50,75,50,100,75,75,75,75,75,75,75,75,75,75,75,75,50,50,50,75,75,{"v":76.35135135135135,"d":"76"}]
[null,"La claridad sobre las  instrucciones para la disposición correcta de la basura es:",100,100,100,100,100,100,100,100,100,100,100,100,100,100,100,100,100,100,100,100,75,75,75,75,75,75,75,75,75,75,75,75,100,75,75,100,75,{"v":89.86486486486487,"d":"90"}]
[null,"La claridad sobre la importancia de lavarse muy bien las manos y cómo hacerlo es: ",100,100,100,100,100,100,100,100,100,100,100,100,100,100,100,100,100,100,100,100,75,75,75,75,75,75,75,75,75,75,75,75,100,75,75,100,75,{"v":89.86486486486487,"d":"90"}]
[null,"La claridad sobre qué hacer, cómo salir y a dónde dirigirse en caso de una emergencia es: (terremoto, atentado, incendio, fuga de gas, etc.)",100,100,100,100,100,100,75,100,100,100,50,50,75,50,50,50,75,75,50,100,75,75,75,75,75,75,75,75,75,75,75,75,75,50,50,75,75,{"v":76.35135135135135,"d":"76"}]
[null,null,{"$f":"AVERAGE(C26:C30)","v":100},{"$f":"AVERAGE(D26:D30)","v":100},100,100,100,100,90,100,100,95,80,90,90,80,80,85,85,90,{"$f":"AVERAGE(U26:U30)","v":80},100,75,75,75,75,75,75,75,75,75,75,75,75,85,65,65,90,75,{"v":84.45945945945945,"d":"84"}]
[null,"TOTAL ",{"$f":"(C16+C20+C25+C31)/4","v":100},{"$f":"(D16+D20+D25+D31)/4","v":100},100,100,100,100,97.5,100,100,90.9375,84.58333333333334,94.375,91.77083333333333,91.875,91.875,96.25,90,97.5,{"$f":"(U16+U20+U25+U31)/4","v":91.875},94.27083333333333,75,75,75,75,75,75,75,75,75,75,75,75,69.16666666666667,58.4375,66.25,87.08333333333333,75,{"v":85.6418918918919,"d":"86"}]
[null,"VALORES: "]
[null,"  MUY BUENA= 100               BUENA = 75                REGULAR = 50                MALA = 25             MUY MALA = 0   "]
["\nEN TERMINOS GENERALES, LA ATENCIÓN QUE USTED RECIBIO FUE:\n    MUY BUENA     _26___        BUENA     _11___          REGULAR     ____          MALA     ____           MUY MALA     ____        NO RESPONDE ____\n"]
[]
[]
[]
["\nRECOMENDARIA A FAMILIARES O AMIGOS EL SERVICIO EN ESTA INSTITUCIÓN?\nDEFINITIVAMENTE SI  _31__ PROBABLEMENTE SI _3___   DEFINITIVAMENTE NO ____    PROBABLEMENTE NO ____   NO RESPONDE  _3__\n"]

{"sheet":"HOSPIT","index":2,"n_rows":40,"n_cols":64,"rows_kept":40,"merged":[[0,0,4,63],[5,0,7,63],[8,0,9,1],[8,2,9,2],[8,3,9,3],[8,4,9,4],[8,5,9,5],[8,6,9,6],[8,7,9,7],[8,8,9,8],[8,9,9,9],[8,10,9,10],[8,11,9,11],[8,12,9,12],[8,13,9,13],[8,14,9,14],[8,15,9,15],[8,16,9,16],[8,17,9,17],[8,18,9,18],[8,19,9,19],[8,20,9,20],[8,21,9,21],[8,22,9,22],[8,23,9,23],[8,24,9,24],[8,25,9,25],[8,26,9,26],[8,27,9,27],[8,28,9,28],[8,29,9,29],[8,30,9,30],[8,31,9,31],[8,32,9,32],[8,33,9,33],[8,34,9,34],[8,35,9,35],[8,36,9,36],[8,37,9,37],[8,38,9,38],[8,39,9,39],[8,40,9,40],[8,41,9,41],[8,42,9,42],[8,43,9,43],[8,44,9,44],[8,45,9,45],[8,46,9,46],[8,47,9,47],[8,48,9,48],[8,49,9,49],[8,50,9,50],[8,51,9,51],[8,52,9,52],[8,53,9,53],[8,54,9,54],[8,55,9,55],[8,56,9,56],[8,57,9,57],[8,58,9,58],[8,59,9,59],[8,60,9,60],[8,61,9,61],[8,62,9,62],[8,63,9,63],[10,0,16,0],[17,0,20,0],[21,0,25,0],[26,0,30,0],[35,0,38,63],[39,0,39,63]]}
["ENCUESTA DE SATISFACCION DE LOS USUARIOS \nTABULACION DE DATOS "]
[]
[]
[]
[]
["PERIODO:  OCTUBRE  2020                                                                                SERVICIO: HOSPITALIZACION "]
[]
[]
["DIMENSIONES ",null,1,2,3,4,5,6,7,8,9,10,11,12,13,14,15,16,17,18,19,20,21,22,23,24,25,26,27,28,29,30,31,32,33,34,35,36,37,38,39,40,41,42,43,44,45,46,47,48,49,50,51,52,53,54,55,56,57,58,59,60,61,"TOTAL"]
[]
["FIABILIDAD ","La atención recibida por el personal administrativo es:  (Vigilantes, Orientadores, Secretarias, Facturadores,) ",100,100,100,100,100,100,100,100,100,100,100,100,100,100,100,100,100,100,100,100,100,100,100,100,100,100,100,100,75,75,75,75,75,75,75,75,75,75,75,75,75,75,75,75,75,75,75,75,75,75,75,75,75,75,100,75,75,75,100,75,75,{"$f":"AVERAGE(C11:BK11)","v":{"v":87.29508196721312,"d":"87"}}]
[null,"La atención recibida por el personal asistencial es:(Médicos, enfermeras, terapeutas, nutrición, aseo)",100,100,100,100,100,100,100,100,100,100,100,100,100,100,100,100,100,100,100,100,100,100,100,100,100,100,100,100,75,75,75,75,75,75,75,75,75,75,75,75,75,75,75,75,75,75,75,75,75,75,75,75,75,75,100,75,75,75,100,75,75,{"v":87.29508196721312,"d":"87"}]
[null,"La oportunidad en la atención recibida es: (al ingreso, valoración, aplicación de medicamentos, terapias, curaciones, etc.)",100,100,100,100,100,100,100,100,100,100,100,100,100,100,100,100,100,100,100,100,100,100,100,100,100,75,100,100,75,75,75,75,75,75,75,75,75,75,75,75,75,75,75,75,75,75,75,75,75,75,75,75,75,75,75,75,75,75,50,75,50,{"v":85.24590163934427,"d":"85"}]
[null,"La claridad de la información que le brindó el personal es: (requisitos para la atención, horarios de atención, de visitas, restricciones)",100,100,100,100,100,100,100,100,100,100,100,100,100,100,100,100,100,100,100,100,100,100,100,100,100,100,100,100,75,75,75,75,75,75,75,75,75,75,75,75,75,75,75,75,75,75,75,75,75,75,75,75,75,75,75,75,75,75,75,50,75,{"v":86.06557377049181,"d":"86"}]
[null,"La claridad de la información brindada por el médico tratante sobre su enfermedad, riesgos  y tratamiento a realizar es:",100,100,100,100,100,100,100,100,100,100,100,100,100,100,100,100,100,100,100,100,100,100,100,100,100,100,100,100,75,75,75,75,75,75,75,75,75,75,75,75,75,75,75,75,75,75,75,75,75,75,75,75,75,75,75,75,75,75,75,50,50,{"v":85.65573770491804,"d":"86"}]
[null,"La presentación del personal que lo atiende es: (Uso de escarapela  de identificación, utiliza elementos de protección personal: guantes, tapabocas, bata, gorro, etc.)",100,100,100,100,100,100,100,100,100,100,100,100,100,100,100,100,100,100,100,100,100,100,100,100,100,100,100,100,100,75,75,75,75,75,75,75,75,75,75,75,75,75,75,75,75,75,75,75,75,75,75,75,75,75,100,75,75,75,100,75,75,{"v":87.70491803278688,"d":"88"}]
[null,null,{"$f":"AVERAGE(C11:C16)","v":100},{"$f":"AVERAGE(D11:D16)","v":100},100,100,100,{"$f":"AVERAGE(H11:H16)","v":100},{"$f":"AVERAGE(I11:I16)","v":100},100,100,100,100,{"$f":"AVERAGE(N11:N16)","v":100},{"$f":"AVERAGE(O11:O16)","v":100},100,100,100,100,{"$f":"AVERAGE(T11:T16)","v":100},{"$f":"AVERAGE(U11:U16)","v":100},100,100,100,{"$f":"AVERAGE(Y11:Y16)","v":100},100,100,95.83333333333333,100,100,79.16666666666667,75,75,75,75,75,75,75,75,75,75,75,75,75,75,75,75,75,75,75,75,75,75,75,75,75,87.5,75,75,75,83.33333333333333,66.66666666666667,50,{"v":86.54371584699453,"d":"87"}]
["ELEMENTOS TANGIBLES","La comodidad y el aseo de las instalaciones: habitaciones ,  consultorios,  baños, equipos médicos, la ropa de cama,  y mobiliario es:",100,100,100,100,100,100,100,100,100,100,100,100,100,100,100,100,100,100,75,75,100,100,100,100,100,100,100,100,100,75,75,75,75,75,75,75,75,75,75,75,75,75,75,75,75,75,75,75,75,75,50,75,75,75,75,75,75,50,100,75,50,{"$f":"AVERAGE(C18:BK18)","v":{"v":85.24590163934427,"d":"85"}}]
[null,"La alimentación brindada al paciente de acuerdo a su necesidad es:",100,100,100,100,100,100,100,100,100,100,100,100,100,100,100,100,100,100,75,75,100,100,100,null,100,75,null,75,75,75,75,75,75,75,75,75,75,75,75,75,75,75,75,75,75,75,75,75,75,75,75,75,75,75,75,75,75,75,null,null,75,{"$f":"AVERAGE(C19:BK19)","v":{"v":84.64912280701755,"d":"85"}}]
[null,"El silencio percibido en el servicio es: ",100,100,100,100,100,100,100,100,100,100,100,100,100,100,100,100,100,100,75,75,100,100,100,75,100,100,75,75,75,75,75,75,75,75,75,75,75,75,75,75,75,75,75,75,75,75,75,75,75,75,75,75,75,75,75,75,75,75,75,75,75,{"$f":"AVERAGE(C20:BK20)","v":{"v":84.42622950819673,"d":"84"}}]
[null,null,{"$f":"AVERAGE(C18:C20)","v":100},{"$f":"AVERAGE(D18:D20)","v":100},100,100,100,{"$f":"AVERAGE(H18:H20)","v":100},{"$f":"AVERAGE(I18:I20)","v":100},100,100,100,100,{"$f":"AVERAGE(N18:N20)","v":100},{"$f":"AVERAGE(O18:O20)","v":100},100,100,100,100,{"$f":"AVERAGE(T18:T20)","v":100},{"$f":"AVERAGE(U18:U20)","v":75},{"$f":"AVERAGE(V18:V20)","v":75},100,100,100,87.5,100,91.66666666666667,87.5,83.33333333333333,83.33333333333333,75,75,75,75,75,75,75,75,75,75,75,75,75,75,75,75,75,75,75,75,75,66.66666666666667,75,75,75,75,75,75,66.66666666666667,87.5,75,66.66666666666667,{"v":84.77375131818617,"d":"85"}]
["EMPATIA ","El trato brindado por el personal en su atención es: (una atención con respeto, amabilidad, saludo e interés por servirle)",100,100,100,100,100,100,100,100,100,100,100,100,100,100,100,100,100,100,100,100,100,100,100,100,100,100,100,100,100,75,75,75,75,75,75,75,75,75,75,75,75,75,75,75,75,75,75,75,75,75,75,75,75,100,100,75,100,75,75,75,75,{"$f":"AVERAGE(C22:BK22)","v":{"v":88.11475409836065,"d":"88"}}]
[null,"La privacidad durante su atención es: (Cierre de puertas y cortinas, sin presencia de personas ajenas)",100,100,100,100,100,100,100,100,100,100,100,100,100,100,100,100,100,100,100,100,100,100,100,75,100,100,75,75,75,75,75,75,75,75,75,75,75,75,75,75,75,75,75,75,75,75,75,75,75,75,75,75,75,75,100,75,75,75,50,75,50,{"$f":"AVERAGE(C23:BK23)","v":{"v":84.8360655737705,"d":"85"}}]
[null,"La claridad de la información sobre los Derecho y Deberes que usted tiene como usuario es: ",100,100,100,100,100,100,100,100,100,100,100,100,100,100,100,100,100,100,100,100,100,100,75,75,100,100,75,75,75,75,75,75,75,75,75,75,75,75,75,75,75,75,75,75,75,75,75,75,75,75,50,75,75,75,50,50,75,50,50,50,50,{"$f":"AVERAGE(C24:BK24)","v":{"v":81.9672131147541,"d":"82"}}]
[null,"La agilidad del personal para ayudarle a resolver sus inquietudes es: (Respuesta al llamado del timbre, solicitud de información, aseo y mantenimiento). ",100,100,100,100,100,100,100,100,100,100,100,100,100,100,100,100,100,100,100,100,100,100,100,100,75,100,100,100,100,75,75,75,75,75,75,75,75,75,75,75,75,75,75,75,75,75,50,50,50,75,75,50,50,75,75,75,100,75,75,75,75,{"$f":"AVERAGE(C25:BK25)","v":{"v":84.8360655737705,"d":"85"}}]
[null,null,{"$f":"AVERAGE(C22:C25)","v":100},{"$f":"AVERAGE(D22:D25)","v":100},100,100,100,{"$f":"AVERAGE(H22:H25)","v":100},{"$f":"AVERAGE(I22:I25)","v":100},100,100,100,100,{"$f":"AVERAGE(N22:N25)","v":100},{"$f":"AVERAGE(O22:O25)","v":100},100,100,100,100,{"$f":"AVERAGE(T22:T25)","v":100},{"$f":"AVERAGE(U22:U25)","v":100},100,100,100,93.75,87.5,93.75,100,87.5,87.5,87.5,75,75,75,75,75,75,75,75,75,75,75,75,75,75,75,75,{"$f":"AVERAGE(AV22:AV25)","v":75},{"$f":"AVERAGE(AW22:AW25)","v":68.75},68.75,68.75,75,68.75,68.75,68.75,81.25,81.25,68.75,87.5,75,62.5,68.75,62.5,{"v":84.93852459016394,"d":"85"}]
["SEGURIDAD","El cuidado frente a la identificación del paciente es: (En cada atención, verifican su nombre, apellido y documento de identidad)",100,100,100,100,100,100,100,100,100,100,100,100,100,100,100,100,100,100,100,100,100,100,100,100,100,100,100,100,100,75,75,75,75,75,75,75,75,75,75,75,75,75,75,75,75,75,75,75,75,50,75,75,75,100,75,75,75,75,75,75,75,{"$f":"AVERAGE(C27:BK27)","v":{"v":86.88524590163935,"d":"87"}}]
[null,"La claridad  de la información para presentar una Petición, Queja, Reclamo o Sugerencia es:",100,100,100,100,100,100,100,100,100,100,100,100,100,100,100,100,100,75,75,75,75,75,75,75,100,100,75,75,100,75,75,75,75,75,75,75,75,75,75,75,75,75,75,75,75,75,75,50,75,75,50,50,75,75,50,50,75,75,50,50,50,{"$f":"AVERAGE(C28:BK28)","v":{"v":79.91803278688525,"d":"80"}}]
[null,"La claridad sobre las  instrucciones para la disposición correcta de la basura es:",100,100,100,100,100,100,100,100,100,100,100,100,100,100,100,100,100,100,100,100,100,100,100,100,100,100,100,100,100,75,75,75,75,75,75,75,75,75,75,75,75,75,75,75,75,75,75,75,75,75,75,75,75,100,75,75,75,50,75,75,75,{"$f":"AVERAGE(C29:BK29)","v":{"v":86.88524590163935,"d":"87"}}]
[null,"La claridad sobre la importancia de lavarse muy bien las manos y cómo hacerlo es: ",100,100,100,100,100,100,100,100,100,100,100,100,100,100,100,100,100,100,100,100,100,100,100,100,100,100,100,75,100,75,75,75,75,75,75,75,75,75,75,75,75,75,75,75,75,75,75,75,75,50,75,75,75,100,100,75,75,50,75,75,75,{"$f":"AVERAGE(C30:BK30)","v":{"v":86.47540983606558,"d":"86"}}]
[null,"La claridad sobre qué hacer, cómo salir y a dónde dirigirse en caso de una emergencia es: (terremoto, atentado, incendio, fuga de gas, etc.)",100,100,100,100,100,100,100,100,100,100,100,100,100,100,100,100,100,75,75,75,75,75,75,100,75,75,75,75,100,75,75,75,75,75,75,75,75,75,75,75,75,75,75,75,75,75,75,75,50,50,75,75,50,75,75,50,75,50,75,50,50,{"$f":"AVERAGE(C31:BK31)","v":{"v":79.91803278688525,"d":"80"}}]
[null,null,{"$f":"AVERAGE(C27:C31)","v":100},{"$f":"AVERAGE(D27:D31)","v":100},100,100,100,{"$f":"AVERAGE(H27:H31)","v":100},{"$f":"AVERAGE(I27:I31)","v":100},100,100,100,100,{"$f":"AVERAGE(N27:N31)","v":100},{"$f":"AVERAGE(O27:O31)","v":100},100,100,100,100,{"$f":"AVERAGE(T27:T31)","v":90},{"$f":"AVERAGE(U27:U31)","v":90},{"$f":"AVERAGE(V27:V31)","v":90},90,90,90,{"$f":"AVERAGE(Z27:Z31)","v":95},95,95,90,85,100,75,75,75,75,75,75,75,75,75,75,75,75,75,75,75,75,75,75,70,70,60,70,70,70,90,75,65,75,60,70,65,65,{"$f":"AVERAGE(BL27:BL31)","v":{"v":84.01639344262296,"d":"84"}}]
[null,"TOTAL ",{"$f":"(C17+C21+C26+C32)/4","v":100},100,100,100,100,100,{"$f":"(I17+I21+I26+I32)/4","v":100},100,100,100,100,{"$f":"(N17+N21+N26+N32)/4","v":100},{"$f":"(O17+O21+O26+O32)/4","v":100},100,100,100,100,{"$f":"(T17+T21+T26+T32)/4","v":97.5},{"$f":"(U17+U21+U26+U32)/4","v":91.25},91.25,97.5,97.5,95.9375,{"$f":"(Z17+Z21+Z26+Z32)/4","v":92.5},97.1875,95.625,91.25,88.95833333333333,87.5,75,75,75,75,75,75,75,75,75,75,75,75,75,75,75,75,75,73.4375,72.1875,72.1875,71.25,70.10416666666667,72.1875,72.1875,80.3125,79.6875,70.9375,78.125,69.16666666666667,75.83333333333333,68.85416666666667,61.04166666666667,{"$f":"AVERAGE(C33:BK33)","v":{"v":85.02390710382517,"d":"85.0"}}]
[null,"VALORES: "]
[null,"  MUY BUENA= 100               BUENA = 75                REGULAR = 50                MALA = 25             MUY MALA = 0   "]
["\nEN TERMINOS GENERALES, LA ATENCIÓN QUE USTED RECIBIO FUE:\n    MUY BUENA     _38___        BUENA     __18__          REGULAR     _1___          MALA     ____           MUY MALA     ___\n"]
[]
[]
[]
["\nRECOMENDARIA A FAMILIARES O AMIGOS EL SERVICIO EN ESTA INSTITUCIÓN?\nDEFINITIVAMENTE SI  _35___ PROBABLEMENTE SI _19__   DEFINITIVAMENTE NO ____    PROBABLEMENTE NO ____   NO RESPONDE  __7__\n"]

{"sheet":"UCIN","index":3,"n_rows":41,"n_cols":22,"rows_kept":41,"merged":[[0,0,4,21],[5,0,7,21],[8,0,10,1],[8,2,10,2],[9,3,10,3],[9,4,10,4],[9,5,10,5],[9,6,10,6],[9,7,10,7],[9,8,10,8],[9,9,10,9],[9,10,10,10],[9,11,10,11],[9,12,10,12],[9,13,10,13],[9,14,10,14],[9,15,10,15],[9,16,10,16],[9,17,10,17],[9,18,10,18],[9,19,10,19],[9,20,10,20],[9,21,10,21],[11,0,17,0],[18,0,21,0],[22,0,26,0],[27,0,31,0],[36,0,39,21],[40,0,40,21]]}
["ENCUESTA DE SATISFACCION DE LOS USUARIOS \nTABULACION DE DATOS "]
[]
[]
[]
[]
["PERIODO:       OCTUBRE                                                                               SERVICIO: UCIN"]
[]
[]
["DIMENSIONES ",null,1,"B"]
[{"$nulls":3},2,3,4,5,6,7,8,9,10,11,12,13,14,15,16,17,18,19,"TOTAL"]
[]
["FIABILIDAD ","La atención recibida por el personal administrativo es:  (Vigilantes, Orientadores, Secretarias, Facturadores,) ",100,100,100,100,100,100,100,75,75,100,100,75,100,100,100,100,75,100,100,{"$f":"AVERAGE(C12:U12)","v":{"v":94.73684210526316,"d":"94.74"}}]
[null,"La atención recibida por el personal asistencial es:(Médicos, enfermeras, terapeutas, nutrición, aseo)",100,100,100,100,100,75,100,75,100,100,100,100,100,100,100,100,75,75,100,{"v":94.73684210526316,"d":"94.74"}]
[null,"La oportunidad en la atención recibida es: (al ingreso, valoración, aplicación de medicamentos, terapias, curaciones, etc.)",100,100,100,100,100,75,100,100,75,100,100,100,100,100,100,100,100,75,100,{"v":96.05263157894737,"d":"96.05"}]
[null,"La claridad de la información que le brindó el personal es: (requisitos para la atención, horarios de atención, de visitas, restricciones)",100,100,100,75,75,75,100,100,75,100,100,100,100,100,100,100,100,100,100,{"v":94.73684210526316,"d":"94.74"}]
[null,"La claridad de la información brindada por el médico tratante sobre su enfermedad, riesgos  y tratamiento a realizar es:",100,100,100,100,50,100,100,100,100,100,100,100,100,100,100,100,75,100,100,{"v":96.05263157894737,"d":"96.05"}]
[null,"La presentación del personal que lo atiende es: (Uso de escarapela  de identificación, utiliza elementos de protección personal: guantes, tapabocas, bata, gorro, etc.)",100,100,100,100,100,100,100,100,75,100,100,100,100,100,100,100,75,100,100,{"v":97.36842105263158,"d":"97.37"}]
[null,null,{"$f":"AVERAGE(C12:C17)","v":100},{"$f":"AVERAGE(D12:D17)","v":100},100,95.83333333333333,87.5,87.5,100,91.66666666666667,83.33333333333333,100,100,95.83333333333333,100,100,100,100,83.33333333333333,91.66666666666667,100,{"v":95.6140350877193,"d":"95.61"}]
["ELEMENTOS TANGIBLES","La comodidad y el aseo de las instalaciones: habitaciones ,  consultorios,  baños, equipos médicos, la ropa de cama,  y mobiliario es:",100,100,100,100,100,75,75,100,75,100,100,75,100,100,100,100,75,100,100,{"$f":"AVERAGE(C19:U19)","v":{"v":93.42105263157895,"d":"93.42"}}]
[null,"La alimentación brindada al paciente de acuerdo a su necesidad es:",100,100,100,100,100,50,100,100,75,100,100,100,100,100,100,100,75,100,100,{"$f":"AVERAGE(C20:U20)","v":{"v":94.73684210526316,"d":"94.74"}}]
[null,"El silencio percibido en el servicio es: ",100,100,100,100,75,75,75,100,75,100,75,75,100,100,100,100,75,100,75,{"$f":"AVERAGE(C21:U21)","v":{"v":89.47368421052632,"d":"89.47"}}]
[null,null,{"$f":"AVERAGE(C19:C21)","v":100},{"$f":"AVERAGE(D19:D21)","v":100},100,100,91.66666666666667,66.66666666666667,83.33333333333333,100,75,100,91.66666666666667,83.33333333333333,100,100,100,100,75,100,91.66666666666667,{"v":92.54385964912281,"d":"92.54"}]
["EMPATIA ","El trato brindado por el personal en su atención es: (una atención con respeto, amabilidad, saludo e interés por servirle)",100,100,100,100,100,75,100,100,75,100,100,100,100,100,100,100,100,null,100,{"$f":"AVERAGE(C23:U23)","v":{"v":97.22222222222223,"d":"97.22"}}]
[null,"La privacidad durante su atención es: (Cierre de puertas y cortinas, sin presencia de personas ajenas)",100,100,100,100,75,100,75,100,75,100,100,75,100,100,100,100,100,100,100,{"$f":"AVERAGE(C24:U24)","v":{"v":94.73684210526316,"d":"94.74"}}]
[null,"La claridad de la información sobre los Derecho y Deberes que usted tiene como usuario es: ",100,100,100,100,100,75,50,50,75,100,100,100,100,100,100,100,75,100,100,{"$f":"AVERAGE(C25:U25)","v":{"v":90.78947368421052,"d":"90.79"}}]
[null,"La agilidad del personal para ayudarle a resolver sus inquietudes es: (Respuesta al llamado del timbre, solicitud de información, aseo y mantenimiento). ",100,100,100,100,100,100,100,100,75,100,75,100,100,100,100,100,100,100,100,{"$f":"AVERAGE(C26:U26)","v":{"v":97.36842105263158,"d":"97.37"}}]
[null,null,{"$f":"AVERAGE(C23:C26)","v":100},{"$f":"AVERAGE(D23:D26)","v":100},100,100,93.75,87.5,81.25,87.5,75,100,93.75,93.75,100,100,100,100,{"$f":"AVERAGE(S23:S26)","v":93.75},100,100,{"v":95.02923976608187,"d":"95.03"}]
["SEGURIDAD","El cuidado frente a la identificación del paciente es: (En cada atención, verifican su nombre, apellido y documento de identidad)",100,100,100,100,100,100,100,100,75,100,100,100,100,100,100,100,100,75,100,{"$f":"AVERAGE(C28:U28)","v":{"v":97.36842105263158,"d":"97.37"}}]
[null,"La claridad  de la información para presentar una Petición, Queja, Reclamo o Sugerencia es:",100,100,50,75,75,75,75,50,50,100,75,75,100,75,100,100,75,25,50,{"$f":"AVERAGE(C29:U29)","v":{"v":75,"d":"75.00"}}]
[null,"La claridad sobre las  instrucciones para la disposición correcta de la basura es:",100,100,100,100,100,100,75,75,50,100,100,100,100,100,100,100,100,100,100,{"$f":"AVERAGE(C30:U30)","v":{"v":94.73684210526316,"d":"94.74"}}]
[null,"La claridad sobre la importancia de lavarse muy bien las manos y cómo hacerlo es: ",100,100,100,100,100,100,100,75,50,100,100,100,100,100,100,100,100,100,100,{"$f":"AVERAGE(C31:U31)","v":{"v":96.05263157894737,"d":"96.05"}}]
[null,"La claridad sobre qué hacer, cómo salir y a dónde dirigirse en caso de una emergencia es: (terremoto, atentado, incendio, fuga de gas, etc.)",100,100,100,100,100,100,50,50,50,50,25,75,100,75,100,100,0,100,100,{"$f":"AVERAGE(C32:U32)","v":{"v":77.63157894736842,"d":"77.63"}}]
[null,null,{"$f":"AVERAGE(C28:C32)","v":100},{"$f":"AVERAGE(D28:D32)","v":100},90,95,95,95,80,70,55,90,80,90,100,90,100,100,75,80,90,{"v":88.15789473684211,"d":"88.16"}]
[null,"TOTAL ",{"$f":"(C18+C22+C27+C33)/4","v":100},{"$f":"(D18+D22+D27+D33)/4","v":100},97.5,97.70833333333333,91.97916666666667,84.16666666666667,86.14583333333333,87.29166666666667,72.08333333333333,97.5,91.35416666666667,90.72916666666666,100,97.5,100,100,81.77083333333333,92.91666666666667,95.41666666666667,{"v":92.83625730994152,"d":"92.84"}]
[null,"VALORES: "]
[null,"  MUY BUENA= 100               BUENA = 75                REGULAR = 50                MALA = 25             MUY MALA = 0   "]
["\nEN TERMINOS GENERALES, LA ATENCIÓN QUE USTED RECIBIO FUE:\n    MUY BUENA     23 = 88%       BUENA     3 = 12%          REGULAR     ____          MALA     ____           MUY MALA     ____\n"]
[]
[]
[]
["\nRECOMENDARIA A FAMILIARES O AMIGOS EL SERVICIO EN ESTA INSTITUCIÓN?\nDEFINITIVAMENTE SI  26 = 100% PROBABLEMENTE SI ____  DEFINITIVAMENTE NO ____    PROBABLEMENTE NO ____   NO RESPONDE  ____\n"]

{"sheet":"UCI","index":4,"n_rows":42,"n_cols":29,"rows_kept":42,"merged":[[0,2,3,2],[4,1,5,28],[6,1,8,2],[6,3,8,3],[6,4,8,4],[6,5,8,5],[6,6,8,6],[6,7,8,7],[6,8,8,8],[6,9,8,9],[6,10,8,10],[6,11,8,11],[6,12,8,12],[6,13,8,13],[6,14,8,14],[6,15,8,15],[6,16,8,16],[6,17,8,17],[6,18,8,18],[6,19,8,19],[6,20,8,20],[6,21,8,21],[6,22,8,22],[6,23,8,23],[6,24,8,24],[6,25,8,25],[6,28,8,28],[9,1,13,1],[16,1,18,1],[20,1,22,1],[25,1,29,1],[33,1,36,28],[37,1,40,28],[41,1,41,28]]}
[null,null,"          ENCUESTA \n          SATISFACCION DE LOS USUARIOS\nUCI OCTUBRE 2020"]
[]
[{"$nulls":28},"Fecha Emision"]
[{"$nulls":28},{"v":43009,"d":"43,009.0 "}]
[null,"SELECCIONE EL NIVEL DE SATISFACCIÓN MÁS CERCANO A SU EXPERIENCIA EN EL SERVICIO."]
[]
[null,"DIMENSIONES ",null,1,2,3,4,5,6,7,8,9,10,11,12,13,14,15,16,17,18,19,20,21,22,23,null,null,"TOTAL"]
[]
[{"$nulls":26},24,25]
[null,"FIABILIDAD ","la atencion recibida por el personal administrativo es: (Vigilantes, Orientadores, Secretarias,Facturadores )",100,100,100,100,100,100,100,100,75,75,100,100,100,100,100,100,100,100,100,100,100,100,100,100,100,{"$f":"AVERAGE(D10:AB10)","v":{"v":98,"d":"98.0 "}}]
[null,null,"La atención recibida por el personal asistencial es:(Medicos,Enfermeras, Terapeutas,Nutricion, Aseo ",100,100,100,100,100,100,100,100,75,75,100,100,100,100,100,100,100,100,100,100,100,100,100,100,100,{"v":98,"d":"98.0 "}]
[null,null,"La oportunidad en la atencion recibida es:(al ingreso, valoracion, aplicación de medicamentos, terapias, curaciones etc)",100,100,100,100,100,100,100,100,75,75,100,100,100,100,100,100,100,100,100,100,100,100,100,100,100,{"v":98,"d":"98.0 "}]
[null,null,"La claridad de la informacion que le brindo el personal es :(requisitos para la atencion, horarios de atencion,de visitas, restricciones )",100,100,100,100,100,100,100,100,75,75,100,100,100,100,100,100,100,100,100,100,100,100,100,100,100,{"v":98,"d":"98.0 "}]
[null,null,"La claridad de la informacion brindada por el medico tratante sobre su enferemedad, riesgos y tratamiento a realizar es:",100,100,100,100,100,100,100,100,75,75,100,100,100,100,100,100,100,100,100,100,100,100,100,100,100,{"v":98,"d":"98.0 "}]
[null,null,"La presentacion del personal que lo atiende es:(uso de escarapela de identificacion,utiliza elementos de proteccion personal: guantes, tapabocas,bata, gorro,etc)",100,100,100,100,100,100,100,100,75,75,100,100,100,100,100,100,100,100,100,100,100,100,100,100,100,{"v":98,"d":"98.0 "}]
[{"$nulls":3},{"$f":"AVERAGE(D10:D14)","v":100},100,100,100,100,100,100,100,{"$f":"AVERAGE(F10:F14)","v":100},{"$f":"AVERAGE(M10:M14)","v":75},100,100,100,100,100,100,100,100,100,100,100,100,100,100,{"$f":"AB14","v":100},{"$f":"AVERAGE(AC10:AC15)","v":{"v":98,"d":"98.0 "}}]
[null,"ELEMENTOS TANGIBLES ","La comodidad y el aseo  de las instalaciones:habitaciones, consultorios, baños, equipos medicos, la ropa de cama y mobiliario es:",100,100,100,100,100,100,100,100,75,75,100,100,100,100,100,100,100,100,100,100,100,100,100,100,100,{"v":98,"d":"98.0 "}]
[null,null,"La alimentacion brindada  al paciente de acuerdo a su necesidad es:",100,100,100,100,100,100,100,100,75,75,100,100,100,100,100,100,100,100,100,100,100,100,100,100,100,{"v":98,"d":"98.0 "}]
[null,null,"El silencio percibido en el servicio es:",100,100,100,100,100,100,100,100,75,75,100,100,100,100,100,100,100,100,100,100,100,100,100,100,0,{"v":94,"d":"94.0 "}]
[{"$nulls":3},{"$f":"AVERAGE(D17:D19)","v":100},100,100,100,100,100,100,100,75,75,100,100,100,100,100,100,100,100,100,100,100,100,100,100,66.66666666666667,{"v":96.66666666666667,"d":"96.7 "}]
[null,"EMPATIA ","El trato brindado por el personal en su atencion es:(una atencion con respeto,amabilidad,saludo e interes por servirle )",100,100,100,100,100,100,100,100,75,75,100,100,100,100,100,100,100,100,100,100,100,100,100,100,100,{"v":98,"d":"98.0 "}]
[null,null,"La privacidad  durante  su atencion es:(cierre de puertas y cortinas,sin presencia de personas ajenas )",100,100,100,100,100,100,100,100,75,75,100,100,100,100,100,100,100,100,100,100,100,100,100,100,100,{"v":98,"d":"98.0 "}]
[null,null,"La claridad de la informacion sobre los derechos y deberes que usted tiene como usuario es:",100,100,100,100,100,100,100,100,75,75,100,100,100,100,100,100,100,100,100,100,100,100,100,100,100,{"v":98,"d":"98.0 "}]
[null,null,"La agilidad  del personal para ayudarle a resolver  sus inquietudes es:(respuesta al llamado del timbre,solicitud de informacion,aseo y mantenimiento)",100,100,100,100,100,100,100,100,75,75,100,100,100,100,100,100,100,100,100,100,100,100,100,100,100,{"v":98,"d":"98.0 "}]
[{"$nulls":3},{"$f":"AVERAGE(D21:D24)","v":100},{"$f":"AVERAGE(E21:E23)","v":100},100,100,100,100,100,100,{"$f":"AVERAGE(L21:L24)","v":75},75,{"$f":"AVERAGE(N21:N24)","v":100},100,100,100,100,100,100,100,100,100,100,100,100,100,100,{"$f":"AVERAGE(AC21:AC24)","v":{"v":98,"d":"98.0 "}}]
[null,"SEGURIDAD ","El cuidado frente a la identificacion del paciente es:(En cada atencion, verifican su nombre, apellido y documento de identidad )",100,100,100,100,100,100,100,100,75,75,100,100,100,100,100,100,100,100,100,100,100,100,100,100,100,{"v":98,"d":"98.0 "}]
[null,null,"La claridad  de la informacion para presentar una Peticion, Queja, Reclamo o Sugerencia es:",100,100,100,100,100,100,100,100,75,75,100,100,100,100,100,100,100,100,100,100,100,100,100,100,100,{"v":98,"d":"98.0 "}]
[null,null,"La  claridad  sobre las  instruciones  para la disposicion correcta de la basura es:",100,100,100,100,100,100,100,100,75,75,100,100,100,100,100,100,100,100,100,100,100,100,100,100,100,{"v":98,"d":"98.0 "}]
[null,null,"La claridad sobre  la importancia de lavarse  muy bien las manos  y como hacerlo es:",100,100,100,100,100,100,100,100,75,75,100,100,100,100,100,100,100,100,100,100,100,100,100,100,100,{"v":98,"d":"98.0 "}]
[null,null,"La claridad sobre que hacer, como salir y a donde  dirigirse en caso de una emergencia es:(terremoto, atentado, incendio, fuga de gas, etc)",75,75,75,75,75,75,75,75,75,75,75,75,75,75,75,75,75,75,75,75,75,75,75,75,75,{"v":75,"d":"75.0 "}]
[{"$nulls":3},{"$f":"AVERAGE(D26:D30)","v":95},95,95,95,95,95,95,95,75,75,95,95,95,95,95,95,95,95,95,95,95,95,95,95,95,{"v":93.4,"d":"93.4 "}]
[{"$nulls":3},{"$f":"AVERAGE(D16+D20+D25+D31)","v":395},395,395,395,395,395,395,395,325,300,395,395,395,395,395,395,395,395,395,395,395,395,395,395,361.6666666666667,{"$f":"AVERAGE(D32+AB32)","v":{"v":756.6666666666667,"d":"757"}}]
[{"$nulls":3},{"$f":"D32/4","v":98.75},{"$f":"E32/4","v":98.75},{"$f":"F32/4","v":98.75},98.75,98.75,98.75,98.75,98.75,81.25,75,98.75,98.75,98.75,98.75,98.75,98.75,98.75,98.75,98.75,98.75,98.75,98.75,98.75,{"$f":"AA32/5","v":79},72.33333333333334,{"$f":"(AC16+AC20+AC25+AC31)/4","v":{"v":96.51666666666668,"d":"97"}}]
[]
[]
[]
[]
[null,"\nRECOMENDARIA A FAMILIARES O AMIGOS EL SERVICIO EN ESTA INSTITUCION?\n\nDEFINITIVAMENTE SI  ____ PROBABLEMENTE SI ___   DEFINITIVAMENTE NO ___    PROBABLEMENTE NO ____   NO RESPONDE ____\n"]
[]
[]
[]
[null,"LINEA DE ATENCION AL CLIENTE  7732928 - 7253750 "]

{"sheet":"TOTAL","index":5,"n_rows":33,"n_cols":8,"rows_kept":33,"merged":[[0,0,4,7],[5,0,7,7],[8,0,9,1],[8,2,9,2],[8,3,9,3],[8,4,9,4],[8,5,9,5],[8,6,9,6],[8,7,9,7],[10,0,16,0],[17,0,20,0],[21,0,25,0],[26,0,30,0]]}
["ENCUESTA DE SATISFACCION DE LOS USUARIOS \nTABULACION DE DATOS "]
[]
[]
[]
[]
["PERIODO:     OCTUBRE  2020   \nTOTAL ENCUESTAS       183                                                                       "]
[]
[]
["DIMENSIONES ",null,"QUIROFANO ","URGENCIAS ","HOSPITALIZACION ","UCI ","UCIN ","TOTAL"]
[]
["FIABILIDAD ","La atención recibida por el personal administrativo es:  (Vigilantes, Orientadores, Secretarias, Facturadores,) ",{"v":89.86486486486487,"d":"90"},{"v":92.6470588235294,"d":"93"},{"v":87.29508196721312,"d":"87"},98,{"v":94.73684210526316,"d":"95"},{"$f":"AVERAGE(C11:G11)","v":{"v":92.50876955217413,"d":"92.5"}}]
[null,"La atención recibida por el personal asistencial es:(Médicos, enfermeras, terapeutas, nutrición, aseo)",{"v":89.1891891891892,"d":"89"},{"v":93.38235294117646,"d":"93"},{"v":87.29508196721312,"d":"87"},98,{"v":94.73684210526316,"d":"95"},{"$f":"AVERAGE(C12:G12)","v":{"v":92.52069324056839,"d":"92.5"}}]
[null,"La oportunidad en la atención recibida es: (al ingreso, valoración, aplicación de medicamentos, terapias, curaciones, etc.)",{"v":87.16216216216216,"d":"87"},{"v":91.91176470588235,"d":"92"},{"v":85.24590163934427,"d":"85"},98,{"v":96.05263157894737,"d":"96"},{"v":91.67449201726723,"d":"91.7"}]
[null,"La claridad de la información que le brindó el personal es: (requisitos para la atención, horarios de atención, de visitas, restricciones)",{"v":89.1891891891892,"d":"89"},{"v":91.17647058823529,"d":"91"},{"v":86.06557377049181,"d":"86"},98,{"v":94.73684210526316,"d":"95"},{"v":91.83361513063589,"d":"91.8"}]
[null,"La claridad de la información brindada por el médico tratante sobre su enfermedad, riesgos  y tratamiento a realizar es:",{"v":87.83783783783784,"d":"88"},{"v":92.6470588235294,"d":"93"},{"v":85.65573770491804,"d":"86"},98,{"v":96.05263157894737,"d":"96"},{"v":92.03865318904654,"d":"92.0"}]
[null,"La presentación del personal que lo atiende es: (Uso de escarapela  de identificación, utiliza elementos de protección personal: guantes, tapabocas, bata, gorro, etc.)",{"v":89.1891891891892,"d":"89"},{"v":91.17647058823529,"d":"91"},{"v":87.70491803278688,"d":"88"},98,{"v":97.36842105263158,"d":"97"},{"v":92.68779977256858,"d":"92.7"}]
[null,null,{"$f":"AVERAGE(C11:C16)","v":{"v":88.73873873873873,"d":"89"}},{"$f":"AVERAGE(D11:D16)","v":{"v":92.15686274509802,"d":"92"}},{"v":86.54371584699453,"d":"87"},98,{"v":95.6140350877193,"d":"96"},{"v":92.21067048371013,"d":"92"}]
["ELEMENTOS TANGIBLES","La comodidad y el aseo de las instalaciones: habitaciones ,  consultorios,  baños, equipos médicos, la ropa de cama,  y mobiliario es:",{"v":82.43243243243244,"d":"82"},{"v":86.76470588235294,"d":"87"},{"v":85.24590163934427,"d":"85"},98,{"v":93.42105263157895,"d":"93"},{"v":89.17281851714172,"d":"89.2"}]
[null,"La alimentación brindada al paciente de acuerdo a su necesidad es:",{"v":83.08823529411765,"d":"83"},{"v":94.64285714285714,"d":"95"},{"v":84.64912280701755,"d":"85"},98,{"v":94.73684210526316,"d":"95"},{"v":91.0234114698511,"d":"91.0"}]
[null,"El silencio percibido en el servicio es: ",{"v":83.78378378378379,"d":"84"},{"v":80.88235294117646,"d":"81"},{"v":84.42622950819673,"d":"84"},94,{"v":89.47368421052632,"d":"89"},{"v":86.51321008873666,"d":"86.5"}]
[null,null,{"$f":"AVERAGE(C18:C20)","v":{"v":83.10148383677796,"d":"83"}},{"$f":"AVERAGE(D18:D20)","v":{"v":87.42997198879551,"d":"87"}},{"v":84.77375131818617,"d":"85"},{"v":96.66666666666667,"d":"97"},{"v":92.54385964912281,"d":"93"},{"v":88.90314669190984,"d":"89"}]
["EMPATIA ","El trato brindado por el personal en su atención es: (una atención con respeto, amabilidad, saludo e interés por servirle)",{"v":89.1891891891892,"d":"89"},{"v":93.38235294117646,"d":"93"},{"v":88.11475409836065,"d":"88"},98,{"v":97.22222222222223,"d":"97"},{"v":93.1817036901897,"d":"93.2"}]
[null,"La privacidad durante su atención es: (Cierre de puertas y cortinas, sin presencia de personas ajenas)",{"v":85.8108108108108,"d":"86"},{"v":91.17647058823529,"d":"91"},{"v":84.8360655737705,"d":"85"},98,{"v":94.73684210526316,"d":"95"},{"v":90.91203781561595,"d":"90.9"}]
[null,"La claridad de la información sobre los Derecho y Deberes que usted tiene como usuario es: ",{"v":80.4054054054054,"d":"80"},{"v":58.088235294117645,"d":"58"},{"v":81.9672131147541,"d":"82"},98,{"v":90.78947368421052,"d":"91"},{"v":81.85006549969754,"d":"81.9"}]
[null,"La agilidad del personal para ayudarle a resolver sus inquietudes es: (Respuesta al llamado del timbre, solicitud de información, aseo y mantenimiento). ",{"v":87.83783783783784,"d":"88"},{"v":87.5,"d":"88"},{"v":84.8360655737705,"d":"85"},98,{"v":97.36842105263158,"d":"97"},{"v":91.10846489284798,"d":"91.1"}]
[null,null,{"$f":"AVERAGE(C22:C25)","v":{"v":85.8108108108108,"d":"86"}},{"$f":"AVERAGE(D22:D25)","v":{"v":82.53676470588235,"d":"83"}},{"v":84.93852459016394,"d":"85"},98,{"v":95.02923976608187,"d":"95"},{"v":89.2630679745878,"d":"89"}]
["SEGURIDAD","El cuidado frente a la identificación del paciente es: (En cada atención, verifican su nombre, apellido y documento de identidad)",{"v":89.86486486486487,"d":"90"},{"v":89.70588235294117,"d":"90"},{"v":86.88524590163935,"d":"87"},98,{"v":97.36842105263158,"d":"97"},{"v":92.3648828344154,"d":"92.4"}]
[null,"La claridad  de la información para presentar una Petición, Queja, Reclamo o Sugerencia es:",{"v":76.35135135135135,"d":"76"},{"v":58.088235294117645,"d":"58"},{"v":79.91803278688525,"d":"80"},98,75,{"v":77.47152388647085,"d":"77.5"}]
[null,"La claridad sobre las  instrucciones para la disposición correcta de la basura es:",{"v":89.86486486486487,"d":"90"},{"v":91.91176470588235,"d":"92"},{"v":86.88524590163935,"d":"87"},98,{"v":94.73684210526316,"d":"95"},{"v":92.27974351552994,"d":"92.3"}]
[null,"La claridad sobre la importancia de lavarse muy bien las manos y cómo hacerlo es: ",{"v":89.86486486486487,"d":"90"},{"v":94.11764705882354,"d":"94"},{"v":86.47540983606558,"d":"86"},98,{"v":96.05263157894737,"d":"96"},{"v":92.90211066774027,"d":"92.9"}]
[null,"La claridad sobre qué hacer, cómo salir y a dónde dirigirse en caso de una emergencia es: (terremoto, atentado, incendio, fuga de gas, etc.)",{"v":76.35135135135135,"d":"76"},{"v":74.26470588235294,"d":"74"},{"v":79.91803278688525,"d":"80"},75,{"v":77.63157894736842,"d":"78"},{"v":76.6331337935916,"d":"76.6"}]
[null,null,{"$f":"AVERAGE(C27:C31)","v":{"v":84.45945945945945,"d":"84"}},{"$f":"AVERAGE(D27:D31)","v":{"v":81.61764705882352,"d":"82"}},{"v":84.01639344262296,"d":"84"},{"v":93.4,"d":"93"},{"v":88.15789473684211,"d":"88"},{"v":86.33027893954961,"d":"86"}]
[null,"TOTAL ",{"$f":"(C17+C21+C26+C32)/4","v":{"v":85.52762321144675,"d":"86"}},{"$f":"(D17+D21+D26+D32)/4","v":{"v":85.93531162464986,"d":"86"}},{"v":85.06809629949188,"d":"85"},{"v":96.51666666666668,"d":"97"},{"v":92.83625730994152,"d":"93"},{"v":89.17679102243935,"d":"89"}]

{"sheet":"GESTANTES","index":6,"n_rows":40,"n_cols":27,"rows_kept":40,"merged":[[0,0,4,26],[5,0,7,26],[8,0,9,1],[8,2,9,2],[8,3,9,3],[8,4,9,4],[8,5,9,5],[8,6,9,6],[8,7,9,7],[8,8,9,8],[8,9,9,9],[8,10,9,10],[8,11,9,11],[8,12,9,12],[8,13,9,13],[8,14,9,14],[8,15,9,15],[8,16,9,16],[8,17,9,17],[8,18,9,18],[8,19,9,19],[8,20,9,20],[8,21,9,21],[8,22,9,22],[8,23,9,23],[8,24,9,24],[8,25,9,25],[8,26,9,26],[10,0,16,0],[17,0,20,0],[21,0,25,0],[26,0,30,0],[35,0,38,26],[39,0,39,26]]}
["ENCUESTA DE SATISFACCION DE LOS USUARIOS \nTABULACION DE DATOS "]
[]
[]
[]
[]
["PERIODO:     SEPTIEMBRE 2020                                                                                ENCUESTAS GESTANTES "]
[]
[]
["DIMENSIONES ",null,1,2,3,4,5,6,7,8,9,10,11,12,13,14,15,16,17,18,19,20,21,22,23,24,"TOTAL"]
[]
["FIABILIDAD ","La atención recibida por el personal administrativo es:  (Vigilantes, Orientadores, Secretarias, Facturadores,) ",100,100,100,100,100,100,100,100,100,100,100,100,100,100,75,75,75,75,75,75,75,100,100,75,{"$f":"AVERAGE(C11:Z11)","v":{"v":91.66666666666667,"d":"92"}}]
[null,"La atención recibida por el personal asistencial es:(Médicos, enfermeras, terapeutas, nutrición, aseo)",100,100,100,100,100,100,100,100,100,100,100,100,100,100,75,75,75,75,75,75,75,100,100,75,{"v":91.66666666666667,"d":"92"}]
[null,"La oportunidad en la atención recibida es: (al ingreso, valoración, aplicación de medicamentos, terapias, curaciones, etc.)",100,100,100,100,100,100,100,100,100,100,100,100,100,100,75,75,75,75,75,75,75,75,50,50,{"v":87.5,"d":"88"}]
[null,"La claridad de la información que le brindó el personal es: (requisitos para la atención, horarios de atención, de visitas, restricciones)",100,100,100,100,100,100,100,100,100,100,100,100,100,100,75,75,75,75,75,75,75,75,75,75,{"v":89.58333333333333,"d":"90"}]
[null,"La claridad de la información brindada por el médico tratante sobre su enfermedad, riesgos  y tratamiento a realizar es:",100,100,100,100,100,100,100,100,100,100,100,100,100,100,75,75,75,75,75,75,75,75,75,50,{"v":88.54166666666667,"d":"89"}]
[null,"La presentación del personal que lo atiende es: (Uso de escarapela  de identificación, utiliza elementos de protección personal: guantes, tapabocas, bata, gorro, etc.)",100,100,100,100,100,100,100,100,100,100,100,100,100,100,75,75,75,75,75,75,75,100,100,75,{"v":91.66666666666667,"d":"92"}]
[null,null,{"$f":"AVERAGE(C11:C16)","v":100},{"$f":"AVERAGE(D11:D16)","v":100},{"$f":"AVERAGE(E11:E16)","v":100},100,100,100,100,{"$f":"AVERAGE(J11:J16)","v":100},{"$f":"AVERAGE(K11:K16)","v":100},100,100,{"$f":"AVERAGE(N11:N16)","v":100},100,100,75,75,75,75,75,75,75,87.5,83.33333333333333,50,{"v":90.10416666666667,"d":"90"}]
["ELEMENTOS TANGIBLES","La comodidad y el aseo de las instalaciones: habitaciones ,  consultorios,  baños, equipos médicos, la ropa de cama,  y mobiliario es:",100,100,100,100,100,100,100,100,100,100,100,75,75,100,75,75,75,75,75,75,75,75,100,50,{"$f":"AVERAGE(C18:Z18)","v":{"v":87.5,"d":"88"}}]
[null,"La alimentación brindada al paciente de acuerdo a su necesidad es:",100,100,100,100,100,100,100,100,100,100,100,75,75,100,75,75,75,75,75,75,75,75,null,75,{"$f":"AVERAGE(C19:Z19)","v":{"v":88.04347826086956,"d":"88"}}]
[null,"El silencio percibido en el servicio es: ",100,100,100,100,100,100,100,100,100,100,100,75,75,100,75,75,75,75,75,75,75,75,75,75,{"$f":"AVERAGE(C20:Z20)","v":{"v":87.5,"d":"88"}}]
[null,null,{"$f":"AVERAGE(C18:C20)","v":100},{"$f":"AVERAGE(D18:D20)","v":100},{"$f":"AVERAGE(E18:E20)","v":100},100,100,100,100,{"$f":"AVERAGE(J18:J20)","v":100},{"$f":"AVERAGE(K18:K20)","v":100},100,100,{"$f":"AVERAGE(N18:N20)","v":75},75,100,75,75,75,75,75,75,75,75,87.5,66.66666666666667,{"v":87.68115942028986,"d":"88"}]
["EMPATIA ","El trato brindado por el personal en su atención es: (una atención con respeto, amabilidad, saludo e interés por servirle)",100,100,100,100,100,100,100,100,100,100,100,100,100,100,75,75,75,75,75,75,100,100,75,75,{"$f":"AVERAGE(C22:Z22)","v":{"v":91.66666666666667,"d":"92"}}]
[null,"La privacidad durante su atención es: (Cierre de puertas y cortinas, sin presencia de personas ajenas)",100,100,100,100,100,100,100,100,100,100,100,100,100,100,75,75,75,75,75,75,75,100,50,50,{"$f":"AVERAGE(C23:Z23)","v":{"v":88.54166666666667,"d":"89"}}]
[null,"La claridad de la información sobre los Derecho y Deberes que usted tiene como usuario es: ",100,100,100,100,100,100,100,100,100,100,100,100,100,100,75,75,75,75,75,75,75,50,50,50,{"$f":"AVERAGE(C24:Z24)","v":{"v":86.45833333333333,"d":"86"}}]
[null,"La agilidad del personal para ayudarle a resolver sus inquietudes es: (Respuesta al llamado del timbre, solicitud de información, aseo y mantenimiento). ",100,100,100,100,100,100,100,100,100,100,100,100,100,100,75,75,75,75,50,50,75,75,75,75,{"$f":"AVERAGE(C25:Z25)","v":{"v":87.5,"d":"88"}}]
[null,null,{"$f":"AVERAGE(C22:C25)","v":100},{"$f":"AVERAGE(D22:D25)","v":100},{"$f":"AVERAGE(E22:E25)","v":100},100,100,100,100,{"$f":"AVERAGE(J22:J25)","v":100},{"$f":"AVERAGE(K22:K25)","v":100},100,100,{"$f":"AVERAGE(N22:N25)","v":100},100,100,75,75,75,75,68.75,68.75,81.25,81.25,62.5,62.5,{"v":88.54166666666667,"d":"89"}]
["SEGURIDAD","El cuidado frente a la identificación del paciente es: (En cada atención, verifican su nombre, apellido y documento de identidad)",100,100,100,100,100,100,100,100,100,100,100,100,100,100,75,75,75,75,75,75,100,75,75,75,{"$f":"AVERAGE(C27:Z27)","v":{"v":90.625,"d":"91"}}]
[null,"La claridad  de la información para presentar una Petición, Queja, Reclamo o Sugerencia es:",100,100,100,100,100,100,100,100,100,100,100,75,75,75,75,75,75,75,50,75,75,50,50,50,{"$f":"AVERAGE(C28:Z28)","v":{"v":82.29166666666667,"d":"82"}}]
[null,"La claridad sobre las  instrucciones para la disposición correcta de la basura es:",100,100,100,100,100,100,100,100,100,100,100,100,100,100,75,75,75,75,75,75,100,75,75,75,{"$f":"AVERAGE(C29:Z29)","v":{"v":90.625,"d":"91"}}]
[null,"La claridad sobre la importancia de lavarse muy bien las manos y cómo hacerlo es: ",100,100,100,100,100,100,100,100,100,100,100,100,100,100,75,75,75,75,75,75,100,100,75,75,{"$f":"AVERAGE(C30:Z30)","v":{"v":91.66666666666667,"d":"92"}}]
[null,"La claridad sobre qué hacer, cómo salir y a dónde dirigirse en caso de una emergencia es: (terremoto, atentado, incendio, fuga de gas, etc.)",100,100,100,100,100,100,100,100,100,100,100,75,75,75,75,75,75,75,75,50,75,75,75,50,{"$f":"AVERAGE(C31:Z31)","v":{"v":84.375,"d":"84"}}]
[null,null,{"$f":"AVERAGE(C27:C31)","v":100},{"$f":"AVERAGE(D27:D31)","v":100},{"$f":"AVERAGE(E27:E31)","v":100},100,100,100,100,{"$f":"AVERAGE(J27:J31)","v":100},{"$f":"AVERAGE(K27:K31)","v":100},100,100,{"$f":"AVERAGE(N27:N31)","v":90},90,90,75,75,75,75,70,70,90,75,70,65,{"v":87.91666666666667,"d":"88"}]
[null,"TOTAL ",{"$f":"(C17+C21+C26+C32)/4","v":100},100,100,100,100,100,100,{"$f":"(J17+J21+J26+J32)/4","v":100},{"$f":"(K17+K21+K26+K32)/4","v":100},100,100,{"$f":"(N17+N21+N26+N32)/4","v":91.25},91.25,97.5,75,75,75,75,72.1875,72.1875,80.3125,79.6875,75.83333333333333,61.04166666666667,{"$f":"AVERAGE(C33:Z33)","v":{"v":88.38541666666667,"d":"88.4"}}]
[null,"VALORES: "]
[null,"  MUY BUENA= 100               BUENA = 75                REGULAR = 50                MALA = 25             MUY MALA = 0   "]
["\nEN TERMINOS GENERALES, LA ATENCIÓN QUE USTED RECIBIO FUE:\n    MUY BUENA     _38___        BUENA     __18__          REGULAR     _1___          MALA     ____           MUY MALA     ___\n"]
[]
[]
[]
["\nRECOMENDARIA A FAMILIARES O AMIGOS EL SERVICIO EN ESTA INSTITUCIÓN?\nDEFINITIVAMENTE SI  _35___ PROBABLEMENTE SI _19__   DEFINITIVAMENTE NO ____    PROBABLEMENTE NO ____   NO RESPONDE  __7__\n"]

{"sheet":"FAMILIARES","index":7,"n_rows":5,"n_cols":1,"rows_kept":5}
["SEGUIMIENTO A ACOMPAÑANTES"]
[]
["SE REALIZA SEGUIMIENTO A OCHO ACOMPAÑANTES DE PACIENTES, UNO EN EL SERVICIO DE URGENCIAS Y SIETE EN SERVICIO DE HOSPITALIZACION. "]
["SE ENCUENTRAN EN CONDICIONES ADECUADAS, CUENTAN CON POSIBILIDAD DE REALIZAR EL ACOMPAÑAMIENTO TURNANDOSE CON OTROS MIEMBROS DE LA FAMILIA."]
["CONOCEN Y SIGUEN ADECUADAMENTE LAS RECOMENDACIONES DEL PERSONAL INSTITUCIONAL Y SIGUEN LAS INSTRUCCIONES IMPARTIDAS FRENTE AL ACOMPAÑAMIENTO A LOS PACIENTES. "]